FAQ & Support Tools

As part of your service agreement with OCS you will receive:

  • Daily Server Checks (Critical Alerts/Backup checks/AV checks)
  • 24/7 monitoring services (Servers and Workstations)
  • Self-healing systems (issues are fixed before you know it)
  • Quarterly strategic review meetings
  • Managed Antivirus (optional on all packages)
  • Managed AntiSpam (optional on all packages)
  • Managed Online Backup and Disaster Recovery (optional on all packages)

In the event that an issue arises, OCS can access your computer remotely and resolve the problem on line. When requested, click on one of the links below to permit access to your computer by one of our remote technicians/technical specialists.

Frequently Asked Questions

Icons disappear from the Windows 7 desktop

How to troubleshoot an issue when your icons are missing or disappear from your desktop.

Change your desktop background (wallpaper)

Learn how to change your desktop background, or wallpaper, to a picture, a solid colour, or a picture framed with a colour.

Fix broken desktop shortcuts and common system maintenance tasks

Automatically diagnose and repair problems with broken or not working desktop shortcuts and synchronize the system clock when a wrong time is displayed.

Fix Windows system performance problems on slow Windows computers

Automatically troubleshoot and repair Windows performance problems. Improve, optimize and speed up Windows computers and make slow running PCs faster.

Diagnose and repair Windows File and Folder Problems automatically

Automatically diagnose and repair problems with files and folders in Windows, like deleting files or folders from the recycle bin, or trying to copy, move, rename or delete a file.

Desktop icons always start in medium size on reboot

Just recently the desktop icons have been medium size on every computer start up. I change the size but it has no effect on the size they start out as on boot up. How do I work around this?

Desktop icons move every time computer starts.

Every time I start windows, one or more of the icons on the desktop move from where they were when I last shutdown. Is there a way to stop this?

Related resources:

General Keyboard Shortcut in Windows

Trend Micro Online Scanner to Remove Malware & Viruses

Symantec Online Scanner and Security Check

Remote Support Files

In the event that an issue arises, OCS can access your computer remotely and resolve the problem on line. When requested, click on one of the links below to permit access to your computer by one of our remote technicians/technical specialists.