IT Services

Support Services

At OCS we believe in delivering a first class IT support service that is built around you and your business. This bespoke service includes a mix of unlimited helpdesk support to give your users the help they need, remote access maintenance and, when needed, onsite visits.

If you are looking to outsource your IT service or need additional support for your in-house IT team, we are here to help. Our technical specialists are approachable and avoid speaking in technical language where possible. If your business depends upon IT but does not have an internal IT support function, we can provide a bespoke and flexible resource to suit your business and budget.

We understand that every business has unique data, structures, processes and requirements. From our initial meeting, we will work with you to create a cost-effective IT solution and build in the flexibility to change and grow as your needs develop.

Server Management/Administration

As your IT infrastructure grows and changes, it’s easy to end up with several under-utilised servers. This is both inefficient and costly. We can help you with consolidation by reducing the number of servers and server locations and without disruption to your operations.

Benefits of server consolidation:

  • Fiscal savings – lower hardware costs, warranty packs and software licences
  • Greener IT – lower power consumption and cooling costs
  • Time savings – via integrated and powerful reporting tools
  • Space savings – less space is needed for IT Hardware

Remote Server Monitoring

By using secure remote access software OCS is able to continually assess the performance of all key parts of your IT infrastructure including:

  • Servers and workstations
  • Security filters and controls
  • Networks and bandwidth usage
  • Backups, firewalls and anti-virus protection
  • Software tools and applications
  • Remote user access
  • IP phone systems

 

Business Continuity/Disaster Recovery

Discovering your computer or network has been subject to a malicious attack or virus, or an environmental event such as a flood is no laughing matter and can result in lost working days or in the worst case scenario the loss of your customer data, financial information, emails and essential design work.

At OCS we will help you develop an effective disaster recovery plan that includes:

  • Backup systems with an online off site backup service
  • Disaster recovery with a virtual server
  • Email protection with Email Guardian
  • Anti-virus and anti-phising software

To find out more about how you can protect your business from man-made or natural disasters contact us today.

Cloud Computing

Cloud computing allows you to access facilities and services anywhere and at any time without the need for a traditional server. It is delivered over the internet and therefore removes the need for purchasing additional hardware. Cloud is ideal for start-ups and businesses with a field-based workforce and because it is subscription based, you can control your costs.

If you require calendar and contact sharing, out of office messaging and synchronisation with your mobile devices, then you will need Microsoft Office 365 which provides business email services without the need for a server.

Benefits of the Cloud

  • Access your entire inbox anywhere and from any platform/device
  • Calendar sharing
  • Large mailbox capacity (25GB)
  • Out of Office facilities
  • Fully compatible with Outlook 2007 and 2010
  • Secure and backed up

Also available: drop box facilities, file hosting, file storage & retrieval and more.

Computer Products

At OCS we have an extensive knowledge of IT hardware, components, peripherals and software to provide you with objective advice about what will work where for the majority of environments and industry sectors. Email or call us with your query.

To discuss your IT support requirements contact us or call 0844 9910036

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